Help
A question before or after your order?
Answers to the most frequent questions, and a form if yours is not there. Remember to include your order number.
Personalisation
No. It is transcribed phonetically into katakana, the script Japanese uses for words and names of foreign origin. We do not invent flattering but inaccurate kanji.
Yes, the preview updates with every change.
Use a photo you have permission to use.
Order and payment
Card, Apple Pay and Google Pay, via Stripe.
No. Your email address is enough to receive your files and find your order.
A personalised product carries no right of withdrawal. If there is a printing defect, write to us.
Files and shipping
It is generated once the payment is confirmed, without a watermark.
They are shown in the cart before you confirm the order.
Contact us
One message, one reply by email.
You can also write directly to boutique@univers-japonais.com, stating the order number and the product concerned.
Never send any bank details by email.